Customers & Community at the Core of a Construction Rebranding

Since 1953, Ferguson has been a source of quality supplies for a variety of industries, each working together to help build better infrastructure, better homes, and better businesses. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves, and fittings in the U.S., Ferguson exists to make their customers’ complex projects simple, successful, and sustainable. Ferguson is part of Ferguson Enterprises Inc., which has approximately 35,000 associates across 1,800 locations and serves customers in all 50 states, Canada, Puerto Rico, Mexico, and the Caribbean.

Ferguson VS. Other Construction Distributors

World-Class Supply Chain
Ferguson’s immense scale and global supply chain connects them with 36K+ suppliers and enables them to deliver 1 million+ customers with a broad range of products and services locally.

Value-Added Solutions
Through sourcing, sales channels, personalized solutions, fulfillment options, and after-sales support, Ferguson exists to make their customers’ complex projects simple, successful, and sustainable.

Digital Tools
Ferguson provides their customers with a suite of tools to support their businesses, such as order and quote management, fulfillment selection, budget tracking, and more. They help drive productivity for their customers by enabling them to easily plan, order, and track the delivery of products for all their project needs.

Expert Associates
Ferguson’s associates use technology every day to drive productivity and deliver great customer experience.

The Ferguson Home Re-Brand Goal

Ferguson’s core customer, the trade professional, as well as homeowners will be able to shop in the way that is most convenient for them and matches their personal project needs. Powered by the advanced technology on FergusonHome.com and backed by our expert showroom associates, Ferguson Home represents a cohesive and bespoke approach to kitchen and bath improvement that is truly unique in the marketplace.

The Next Step in Ferguson’s Evolution

Before FergusonHome.com, Build.com primarily focused on e-commerce, offering a wide range of products for DIY customers and professionals. Ferguson Bath, Kitchen & Lighting Gallery was a showroom-based experience designed to provide hands-on interaction with products and personalized consultation services. The new Ferguson Home unites their in-person and digital shopping experience to deliver seamless convenience and personalization as one brand. Whether customers are getting a hands-on experience with products in a Ferguson Home showroom or saving their favorite styles on FergusonHome.com, no matter where customers are in their purchasing journey, they will know exactly who they are doing business with—and that makes Ferguson the best home project partner in the country.

Ferguson’s Construction Collaboration Style

Ferguson Home is the premier destination for homeowners and professionals seeking expertly curated kitchen, bath, and lighting solutions from renowned brands, ensuring access to everything needed for any project, whether building a new home or renovating a single room.

Appointments at Ferguson Home showrooms offer the opportunity to interact with products firsthand and receive personalized, expert support throughout the process.
For those exploring an extended selection online, a suite of digital tools is available to assist with planning and execution.
Expert support is available seven days a week to help bring any vision to life.

What You Won’t Find Elsewhere

A connected experience. With the launch of FergusonHome.com, shoppers will continue to enjoy all the features they love from Build.com, including curated product collections, advanced search capabilities, trend insights, and interactive project planning tools. To prepare for an in-person showroom consultation, customers can pre-select products online and then experience them firsthand with expert showroom associate guidance. This is the Ferguson Home difference.

Ferguson’s Relationship Philosophy

The commitment to quality, dedication, and service that Ferguson’s associates deliver to their customers and the long-term relationships they develop are key differentiators. Ferguson stays very focused on the unique needs of the customer and offer them the best value-added solutions. It’s what sets them apart, and a key reason they build such long-term relationships.

When you visit a Ferguson Showroom, customers have access to concierge-level support. The people, expertise, and relationships customers rely on remain unchanged, ensuring a consistent, exceptional, and reliable experience. Truly, their customers and the communities they serve are the core reason behind their construction rebranding, which aims to be even better than they already are.

Ferguson’s vision is to be the ultimate project success company. By valuing integrity, teamwork, safety, service, and impact, they can help make your dreams a reality. Multiple locations across the greater Fresno area as well as Clovis, Visalia, Stockton, and Bakersfield allow easy access for Central Valley residents. Visit FergusonHome.com to get the ball rolling on your next project, then step into one of their showrooms or plumbing supply stores to make the experience personal.

Photos courtesy of Ferguson Home.